Many travellers need assistance at the airport and during their journey. Oslo Airport Gardermoen has established an assistance service to help passengers with various assistance needs.
The service covers assistance to children travelling alone, passengers with various mobility impairments, the blind, visually impaired and handicapped. The service is organized so that when you travel it is possible to get assistance from the time you arrive at the airport all the way out to the aircraft. When you arrive you can be assisted from the aircraft door out to your awaiting means of transport.
Visitors escorting children or others in need of assistance to the gate, need an escort pass in order to go through the security check point. This is obtained by contacting your airline's check-in counter or the service / ticket counter. The assistance service can also help you to obtain the escort pass. Note that the traveler can only bring one companion to gate.
Ordering assistance services must be done when you book your flight at a travel agency or directly from the airline by phone or in person. Ordering assistance services via the Internet is currently not possible because the airline must enter the correct assistance code as part of its information about your trip.
If you need assistance in getting from a bus, train or vehicle to the check-in counter it must be ordered on phone number +47 648 21 900. Please order well in advance, no less than 24 hours before departure. You must also confirm your arrival 15 minutes before you arrive at Gardermoen so we can agree on a meeting place. Taxi, train and bus personnel will be happy to help you confirm your arrival.
You must communicate your need for assistance when ordering your plane ticket strong.
This applies if you:
- need assistance to get to and from the plane and whether you need special assistance to get on board and into your airplane seat
- if you use a portable oxygen system
- are wheelchair dependent and use an electric/battery-driven wheelchair
- have impaired vision or hearing and need direct information
- use a guide dog
If you are wheelchair dependent your needs will be relayed by the travel agency to the airline, which will decide if it can carry you and your wheelchair. Because the different airlines may ask different questions it is important that you communicate your needs right away when you book your flight.
Assistance for children travelling alone
In general children travelling alone must be 5 years to travel alone.
Most airlines offer assistance services for children who have turned 5. Those that do require two names: that of the person delivering and collecting the child at each end.
The assistance service means that the child will be met after check-in and accompanied out to the aircraft. Boarding takes place before other passengers to reserved seats at the very front end of the cabin. Upon arrival the child will be met at the gate, brought to the baggage hall and then brought to the person who is meeting the child. For transit to connecting flights the child will be taken care of and accompanied to the awaiting aircraft.
Please note! The person meeting the child must bring an ID and be listed as the person who is to meet the child at the destination!
Assistance in practice
Oslo Airport Gardermoen’s assistance service is provided in the following manner:
You can be met when you arrive by train, bus or vehicle. Alternatively, your companion may borrow a wheelchair. The assistance centre is located in the domestic pier at gate 19. You will be assisted at the check-in counter and while checking in your bags. Children travelling alone and nearly all travellers with assistance needs will meet at an agreed place and time after checking in (point 3).
After you are checked in, a meeting place and time will be agreed for when you will be picked up for direct transport out to the aircraft. This is normally 30 minutes prior to departure but depends on where the aircraft is parked and the distance to the gate. You will be transported directly to the gate, to the aircraft door or inside the aircraft depending on your assistance needs.
On arrival at your destination
When you arrive you will be met at the aircraft door, or inside the aircraft and accompanied down to the baggage hall and out to the awaiting means of transport or to a connecting flight.
Last updated February 01, 2013